Eleganza sells first choice Ceramic and Porcelain tiles only. All of our tiles are manufactured according to ISO Standards, and meet or exceed these requirements. If our tile is proven to have a manufacturing defect, we will replace the tile, free of charge. And, if we don’t have the same material, we will replace them with the comparable material as determined by us. Labor charges are excluded from this warranty.

Buyer understands that all tiles are subject to variations in technical specifications, including coefficient of friction due to the inherent variables in the raw materials and production process. Buyer must determine slip resistance suitability for any material use. Eleganza makes no warranty as to the suitability of its tile for a particular installation. Eleganza does not warrant that its tiles will not scratch, chip or show signs of wear.

Eleganza and its Dealer & Distributor must be notified of any claims or defects immediately, but in any case, not later than 60 days after the goods have been delivered by Eleganza. This notification must be in writing or sent by certified mail. Claims concerning shade, appearance, caliber, finish or obvious defects in first choice production must be communicated before the tile is installed. No claims will be accepted for tile already installed or for defects in other than first choice material.

This limited warranty shall constitute the full extent of Eleganza’a liability and is in place of all other warranties, express or implied, including the implied warranty of merchantability and the implied warranty of fitness for a particular purpose.